Escape rooms, bar and restaurants in Selby, York, Leeds

Standard Terms & Conditions

Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between The Escapologist and yourself. No contract exists between yourself and The Escapologist for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.

Escape Rooms – Terms and Conditions

Prices

The description and price of tickets you order will be shown on The Escapologist website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes. There are no surcharges and once you have paid, we will not increase the price of your tickets. Prices displayed on the website are subject to change without notice. We accept most major credit and debit cards in partnership with our payment gateway. Prices displayed on the site are subject to change without notice.

On-line Security

To ensure that your online shopping experience is secure, your credit / debit card details will be encrypted on a secure server to minimize the possibility of someone being able to read them as they are sent over the Internet.

Limitations of Liability

The Escapologist’s total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.

The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977.

The Escapologist will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God.

Severance

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force

Refunds and Cancellations

Unfortunately, we cannot issue any refunds for cancellations.

Tickets are only transferable to an alternative date or time if you contact The Escapologist directly on 01757 247500 or email [email protected] at least 48 hours before the date you originally booked to visit which appears on your booking confirmation. We cannot guarantee that we can change the date of your visit but we will make reasonable efforts to do so as long as you contact us more than 48 hours before your scheduled visit date.

Online Tickets Terms and Conditions of uses

(i) Restricted terms on tickets purchased online may not be used in conjunction with any other special offer, promotions or vouchers.

(ii) Purchased Vouchers cannot be used in relation to any group booking or birthday party booking.

(iii) No refunds are given once the online ticket has been purchased. Unless in extreme circumstances.

(iv) Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made in person.

(v) Entry is only permissible when the Advance Online Ticket is printed out and presented at The Escapologist.

(vi) All persons covered by an Advance Online Ticket must enter the attraction at the same time, or have a copy of the Advance Online Ticket when entering The Escapologist.

(vii) Tickets purchased as Advance Online Tickets must be printed and legible and are valid for 2 months from the date of purchase, (excluding Tickets valid for a particular or specific named event). Should they be used on dates other than that for which they were purchased, The Escapologist reserve the right to refuse entry. Where entry is sought on a different date; if the Advanced Online Ticket purchase price is higher than the on the day admission charge no refund will be given. On the day prices exclude any current on the day offers/discounts.

(viii) If Concession tickets are purchased as Advance Online Tickets, The Escapoloigist Centre reserve the right to ask for proof of status.

(ix) No Advance Online Ticket may be resold.

(x) If the Advance Online Ticket is scanned and shows that it has already been redeemed then entry will be refused.

(xi) Any queries should be put in writing to the Sales Team, the Escapologist, Unit C, New Lane, Selby YO8 4QB.

(xii). Advance Online Tickets may be used when purchasing a new Annual Pass on the same day as the visit against the new Annual Pass price, where the admission quantity and type (i.e. adult or child) matches the membership quantity and type purchased.

(xiii) Advance Online Annual Passes provide entry into The Escapologist for one year. An Annual Pass card will be provided the first day that this online ticket is used. The start date will be when the online Ticket is first used, as long as it is within 2 months of purchase. The Annual Pass must start within 2 months of purchase.

(xiv) Children under 13 must be accompanied by an adult at all times, including the Escape Rooms. No refunds are available for unused tickets.

(xv) The credit or debit card used to purchase the tickets must be brought with you on the day of your visit, together with a print out of your Advance Online Ticket.

Table Terms and Conditions

For Group Bookings of 16+ in the restaurant – A non Special Event or Christmas

All bookings are pencilled in as provisional until The Escapologist has received full payment of the deposit – in adviacne we Thank you.
In order to confirm your booking, The Escapologist requires a £5.00 deposit per guest for all parties of 16 or more guests. This deposit will be redeemed against your final bill, of course.
We need the deposit to be paid within 7 days of making the booking. This is only so that we may offer the table to other fellow visitors if you decide you can no longer make it.

For Group Bookings in the restaurant – The Christmas Period and Special Events

All bookings are pencilled in as provisional until The Escapologist has received full payment of any depsoit required – Thank you in advance.
We need the deposit to be paid within 7days of making the booking. This is only so that we may offer the table to other fellow parties if you decide you can no longer make it.

Private Hire & Minimum Spends

The Escapologist applies a ‘minimum spend’ for certain area’s/tables depending on events and times. Please always double check with a member of staff.
The ‘minimum spend’ is the least amount of money a party must spend for exclusive use of certain areas – just in case you didn’t know.
If you reach the minimum spend, this will amount pre-paid will come off your total bill.
Unfortunately, if the minimum spend is not quite reached, then deposit monies will be retained to the value of the shortfall against the agreed minimum spend.
Please contact us for current minimum spends for use of certain areas per The Escapologist.
If you are using one of our private hire spaces, we kindly ask for a deposit of £150 deposit for your party. This amount secures your booking and covers for any damage’s caused, please be aware that you maybe charged extra if excessive damage is caused to items of glass wear or crockery.

For all Group Bookings

How to pay your deposit:
Please would you kindly pay your deposit in one transaction
By cash, in person to your local Escapologist site. Top tip… To avoid waiting around all day please avoid our peak times. (12pm-3pm & 7pm-9pm).
By credit or debit card (over the phone or in person). Please call 01757 247500
Bank transfer, we kindly ask all BACS transfers to be received no later than 1 week after booking has been placed.
Sorry, we cannot accept cheques, or payments after the date of your booking.
Please settle all of your bills on or before the date of your booking.

We reserve the right to refuse 3rd party food and drink to be brought on site, unless prior authorisation has been agreed with a manager.

Cancellation Policy – Excluding festive seasons

If you need to cancel your booking, please let us know as soon you can so we are able to make some room for other guests.
If you cancel your booking and are able to give more than 48 hours’ notice your deposit will be refunded in full.
If you cancel your booking and are not able to give more than 48 hours’ notice your deposit may be retained in full.
If you wish to reschedule your booking to a later date and give more than 48 hours’ notice, we will happily transfer your deposit to the rescheduled date.

Cancellation Policy – Festive Period

If you need to cancel your booking, please let us know as soon you can so we are able to make some room for other guests.
If you cancel your booking and are able to give more than 14 days notice your deposit will be refunded in full.
If you cancel your booking and are not able to give more than 14 days notice your deposit may be retained in full.
*Please note this also applies if you want to reschedule your booking to another date (after 24th December).

Confirming numbers

Please do keep us in the loop on any changes in numbers (regardless of how small), so we make sure can accommodate you all.
In the event that the confirmed numbers in your party reduce by 10% or more without at least 48hrs notice, The Escapologist reserves the right to forfeit all deposits above the 10% reduction.

If your booking is confirmed for 20 but only 18 people turn up then your full deposit would be redeemed.
However, if your booking is confirmed for 20 but only 15 turn up then you with forfeit the deposit for 3 people.

Pre-orders

The Childrens and Adults Menu (which you choose upon booking) have been designed so that no one needs the hassle of obtaining a pre-order; the order will be taken when you arrive before you have entered the Escape Rooms to ensure smooth service.
If you are completing an Escape Room at 8pm or 8:30pm we do accept pre-orders upon arrival to ensure the chef has your meal ready for your Escape, the kitchen usually closes at 9pm so this is much appreciated.
We do however welcome wine and cocktail pre-orders to help get the party started.

Damage

The Escapologist reserves the right to retain deposit monies should there be any damage caused to fixtures of fittings by any member of the party. Please look after our lovely abode. (Also mentioned in private hire section)
Please check with your sales representative upon booking for any specifics.

Corporate Bookings

We reserve the right to refuse 3rd party food and drink to be brought on site, unless prior authorisation has been agreed with a manager.

Within your booking you have full use of the function room,

If you require extra items such as:

Coffee, Tea

Pens, Paper

Food

Escape Rooms

Please ask a member of our team.

Further Information

You are welcome to join us around 10 minutes before your booking time, so we can get you settled.
We are only able to hold tables for up to 15 minutes after booking time; if you have not arrived or called to let us know you’re running late, we may release your table to another party.
Please inform us of any special food or access requirements or arrangements and we will endeavour to meet them for you wherever possible.
The Escapologist accepts no responsibility for the loss or damage to any items left in our premises. All items are left entirely at the owner’s risk.
Please note that all of our menus are subject to a seasonal and price change based on your feedback. For the most up to date menu, please click here.
Statements and Policies Terms & Conditions
© 2018 The Escapologist
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Privacy Policy

Who we are

In this privacy policy references to “we”, “us” and “our” are to The Escapologist. References to “our Website” or “the Website” are to the-escapologist.com.

Information collected and its use

The information we collect via the Website may include:

  1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  2. In order to effectively process credit or debit card transactions, it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
  2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia – all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie Name Purpose
Shopping Basket PHPSESSID This cookie is used to keep track of what items are in a user’s shopping basket.
Google Analytics These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Read Google’s overview of privacy and safeguarding data
New Relic This cookie is used to collect information about visitor’s experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas.
www.the-escapologist.com

 

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Unit c, 4 – 6 New Lane, Selby Yo8 4QB

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.