Escape rooms, bar and restaurants in Selby, York, Leeds

General Questions

When do you expect to be open by?

1st August 2017. Keep an eye on our Facebook and Twitter, or Sign Up to our mailing to find out more about competitions and special offers pre opening!

What if we wanted to add more people to our Booking last minute?

You can bring as many players as are allowed in the room you have pre-booked. Simply let us know when you arrive so you can pay before playing the game we have a system where you can pay in store when you arrive. Please be aware that pre-booking is cheaper.

How long will it take to get a response?

We will endeavour to answer all Email questions within 48 hours. If you would like an answer sooner then please call us.

Do you have customer service, when are you open?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions between 10am – 8pm, 7 days a week.

If you need an answer sooner then please call us

What is Steampunk?!

Steampunk is modern technology—iPads, computers, robotics, air travel—powered by steam and set in the 1800’s

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. Please print a copy of this e-mail as this will contain a barcode. This also can be shown on your mobile device when you visit The Escapologist.

Do you do refunds?

No, we regret we are unable to issue refunds online.  Please speak to us in store or speak to our admin team on,

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, your printed e-mail, or simply show your digi ticket on your mobile device.

I don’t have a printer…

You do not have to print out the 8 digit booking reference – simply show your digi ticket/ booking reference number on a mobile device.

Is there wheelchair access?

Unfortunately not to the Escape Rooms themselves, however, there is access to the bar, Restaurant and toilet facilities.

Can I purchase a ticket in-store or on the day.

If there are spaces available you can book on the day, but if we are full, then you cannot. But you can book in store for another date.

How can I get in contact with you?

Our telephone number,

or

E-mail: selby-info@the-escapologist.com

Can I bring more players than I’ve booked?

You can bring as many players as are allowed in the room you have pre-booked. Simply let us know when you arrive so you can pay before playing the game we have a system where you can pay in store when you arrive. Please be aware that pre-booking online is cheaper.

How can I book an Escape Room?

You can either book by Phone, Webstore or walking in. Please note as above pre-booking online is the cheapest.

How do I contact Escapologist about Bookings?

All bookings can made online or over the phone with our admin team. Any requests regarding bookings must be documented through an email so we can track the conversation.

Can I book more than one game at a time?

In order to book multiple games, simply find the time for which all game rooms are available and then add one of the slots to the cart. You can then click on ‘Select another item’ to continue adding other slots. If you are wanting to also add additional offerings to your booking like function room hire or Cocktail making then please call if you are struggling and one of our team will help you.

One of our room bookings is due to start at a different time, can we allocate the start times to be the same?

Come to the venue at the same time, and we will try and get you started together if it is one big group.

If were running late on the day what happens?

Please don’t be late!  Let us know straight away. However, do note that, depending on the venue, we can’t allow games to go ahead (sadly, with no refund) if you arrive later than 10 minutes, as it would have a rolling impact on all of our bookings for the day.

Can we bring more players on the day?

You can bring more players on the day up to max number for the room. If you can give us a call to let us know or email us then we can ensure the room is set-up correctly for you.

Does part of my booking fee go to charity?

If you choose to donate to one of our charities when purchasing a ticket you may, however, it is not obligatory. Our Charities of choice are Marie Curie and SASH. Support Yorkshire, Support charity.

How can I book?

Reserving an Escape Room is simple and easy by either using the booking page, calling us or simply walking in (please note walk in’s maybe restricted on booking depending on availability). If you have any questions or booking queries, please don’t hesitate to contact us.

Telephone bookings

What time’s are you open to call?

We are open between 9 am – 8 pm. You can call anytime and we can help.

What can I book over the phone?

You can book everything over the phone.

In fact, it is better to call depending on the group you are bringing and what activities and packages you are wanting.

Online Bookings

What can I book online?

You can book Escape rooms and soon will be able to reserve your table online too.

If I reserve a table do I need to pay a deposit?

No, no money will need to be paid for the table. However, if you are a no show we make a note on our list and you will have to pay a reservation fee next time.

Can I pay via the website?

Yes, you can pay when you book online. We require the full amount paying when you book unless you call because of a large group. Please see above in regards the phone booking process.

Booking Policy

How many days before the booking can I cancel?

You can book up until 7 days before the booking.

When I cancel will I get a full refund?

If you cancel at least 14 days before the event/booking we will give you a full refund.

If you cancel between 13 & 7 days before you will get a 50% refund.

If you cancel between 6 & 5 days before you will only get 25% refund.

Anything less than 5 days before you will not get a refund.

Can I reschedule?

You can reschedule at no extra charge up until 4 days before.

Under 4 days it will be at the discretion of the manager of the customer service team depending on the time/day and group size. So if this is what you are looking at doing please call us.